If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Both you and the company were insisting that you weren't in the wrong. This is so we can promote the sale of tickets and items that You list for sale. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 2.7 Payment Authorization. If tickets are not consecutive, then the Seller must create a separate listing. 1.2 Ticketing Exchange. We will also add sales or value added tax on our fees as applicable. 1999-2023 PayPal, Inc. All rights reserved. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Get the transfer info. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). $39.99 a month + selling fees. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. They are significantly safer th. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Buyers: viagogo charges a service fee on top of the ticket price. Here is what happened. I entered the incorrect email when registering, how do I change it? Thankfully, I have now managed to get to the bottom of it. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Dodgy tickets, huge mark-ups - what is Viagogo really up to? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Don McLean Concert Tickets. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. viagogo - Buy & Sell Concert, Sport & Theater Tickets If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In November, the firm was required to improve the information it gives to. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. We are no longer accepting comments on this article. Viagogo - PayPal Community You will need a username and password to access the Site and use the Services. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Viagogo is a global online platform for live sport, music and entertainment tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium 2.10 Collecting Payment. Sadly I could no longer attend on the new date which was in October 2021. For example, if you bought tickets for the front row and ended up sitting near the back. We will be looking closely at this evidence to ensure that the order has not been breached. The comments below have not been moderated. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Click the more button to email us. That helps us fund This Is Money, and keep it free to use. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. City and Colour Concert Tickets. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Viagogo have become the focal point for calls to tightly regulate . Additional information can be found in our FAQs and on the ticket details pages. 1.3 viagogo Guarantee. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 2.5 Tax on Seller Proceeds. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Copyright (c) 2006-2023, viagogo AG. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Can you help me find out what has happened here? I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Viagogo Salaries in Limerick, Ireland | Glassdoor 2.8 Notification. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. 6.3 Allocation of Risk. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. All sales and bids are final. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 3.Click Dispute a Transaction. Why can't I sell my tickets through my Ticketmaster account? According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. If you have a Business account, please log in to see the steps that apply to you. 25 April 2018. This content may be old or outdated. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. 6.8 All Sales are Final. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. StubHub Sold to Smaller Rival Viagogo for Over $4 Billion
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