Choose this template Start by clicking on "Fill out the template" 2. At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Job done Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. I am on holiday. no invoice or payment confirmation. An incorrect fine is certainly among the grounds for appeal. Tried calling t have them line temporarily out of service. They must be making a lot of cash from the new booth-free toll system. Although it says I can pay the following day until 12am. Find the bit that says Joseph Spendlove received the Dart Charge penalty notice saying he'd . When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. 1. it would be helpful to know exactly where the number plate recognition positions are, as if you are crossing very close to the 6am / 10pm cut-offs you may or may not have to pay and the website doesnt tell you whether any money is due. This is no longer the case. This is a ridiculous situation where drivers should be able to attempt to pay but have it refused if not liable. as sorry, Im not in condition to write well in English myself. Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). Oh Yippee. Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. Sorry to hear that. Thanks and regards from the disperate Italian vacationer (family included). A charge certificate will be issued if payment is not made within 28 days. MoneyNerd does not give specific debt advice and we recommend that you always discuss your personal situation with a qualified adviser that works for a company that is authorised and regulated by the Financial Conduct Authority. Save - Print Your document is ready! The charge applies if you use the Dartford Crossing (see the map below for its location) between 6am and 10pm on any day of the week. You should have a barrier so that you could swipe a card or give people 7 days to pay. Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. I used the crossing once, got a penalty notice, paid by computer, got a receipt. They charge an Admin fee! Sorry to hear about the problems. I didnt open an account just made a one-off payment. Good luck. British citizens are shocked, the foreigners visiting are dismayed by our practice. 2. Any truth in the rumour that PCN is Latin for: More Cash for George???????? Simply paying when you get back should be okay for a first offence. 7. What is the problem with changing address?? My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. The reasons are as follows: I contacted the hire company who said I would need to contact Dartford crossing. Stephanie Slater was working at Shipways estate agency in Great Barr when she was kidnapped and held for ransom by Michael Sams in January 1992. why cant they give us information when required. It seems ridiculous you can be fining people nearly 5 months after the offence. You must appeal to the adjudicator within 28 days of the Notice of Rejection is received. No doubt I will miss a few and then get stung with PCNs! I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. Dart charge penalty - Bromptonaut. What happens if the authority rejects my appeal? Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? Sorry to hear that. Have you forgotten something? mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. Its my first time. Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. This option lets you pay for pay for individual crossings up to 12 months in advance. She did not understand the toll charge system. Hi I would certainly speak to SANEF the operator about some form of compensation. They dont tell you in the letter you can pay 2.50 you need to know this. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. Here are the main Dartford Crossing payment methods. I will then find out why the option is missing. (1). It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. Note, things do change and sometimes we do miss things (were only human! Please, do someone of you know what can exactly happen to me Dont know if it is worth paying for it online? MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). How can I deal with it, any suggestion? For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. if I will not pay within the 27th February? PO BOX 842 www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. Can they leave it so long to issue the fine? You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. Lloyds would pay the UK Govt taxes on their profit for this sum so I decided this year to none renew my business with the UK. I've had . DC- It should arrive within 2 weeks. After this I completely forgot about not paying, I have just remembered. Would a payzone accept my payment now or should I just wait and see? Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. Seems like robbery to me. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. This is for two reasons. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. At least with cash you had to pay. What can I do? 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? 42 is a lot for any hire car firm. In Canterbury a couple for example were open 5am till midnight. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Is there a time limit within which the Dart Charge penalty notice has to be issued? Give me the hi viz collectors any day of the week. . Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. I dont have any problem paying the toll charge itself. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. I can only hope and pray. What Happens if You Don't Pay a Private Parking Ticket Go Girl. I am not prepared to consider paying the Penalty until I have received the notice in writing. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. Trademark No: UK00003340161. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. which they cant use against the payment owed? Someone is laughing. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. Is there a reference for your case which we could cite when making our case? It is set up for you to fail. this is an unfair practice. It's difficult as you've got nothing to back up what your saying I.e. Dont trust HMG Agencies? Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. where they asked me for a payment of the DART CHARGE these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? You should call and ask. Went across the crossing at around 1pm on 28 June. Shit system just like everything else dreamt up by money grabbers in government. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? There are other reasons why you could appeal the Dart charge. Ho gi pagato e posseggo la ricevuta che conserver visto che non mi fido. I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. I, too, did not have any idea of the changes. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? My immediate concern is I too forgot a few months ago, but paid within a few days and subsequently found out first time offenders have 14 days grace. Thanks first of all for your very helpful website! people who clearly forgot to pay) and those who dont. Will I be ok? Have now received another penalty notice, this time for 105. On the crossing there is nothing! We used the tunnel for the first time since the new system came in. now as long as we have the 0300 phone number but unless we are going to Kent or Surrey we would now use the anti- clockwise direction of the M25 to save the hassle especially for Gatwick or Heathrow. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? Their records show I had paid and this charge certificate has been sent out by mistake. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. Just realised I missed paying the charge last Monday 27th. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. MoneyNerd Limited is an Introducer Appointed Representative ofSeopa Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 313860) and is classed as an insurance broker. It seems we cant pay after using the crossing, nor in advance. If you dont pay by midnight the day after the crossing you will face a penalty. I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. Contravention date 21/02/2015 and I make a payment on 23/02/2015. The same happened to me. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. Have a good visit. In August my wife who is a Chinese Citizen also resident in China and for whom Mandarin is her first language was caught up in the motorway closures when the M20 was closed when a lorry got stuck under the bridge. Thanks very much. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. Telephone 0330 460 5297 (local rate) to pay using our automated payment line or Contact Centre. No way round this. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. really poor direction to the general public on what to do. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. I was also caught by this extortion system. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. This is just extortion. You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage.
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