Transparency is very important to us, and all services can be opted in/out through your online account. Get help. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I would recommend that anyone considering using this company to think again! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Weve cut the cost of selected workspaces* for a limited time only. They charge your card for amounts more than stipulated on invoices! They charge an excessive retainer fee. As you can see from your statement of account, available online (e.g. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Regards, Sandra Melody Head of Customer Services same goes with debt collector from malaysia that emailed me abt 3 months ago. Find out how we combat fake reviews. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. This will ensure the agreement ends at the current final date and will not renew further. This company bills you for services you do not use. We have checked and cannot find any payment details set up in your account. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Changes in an organization are about more than just policies. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Regus are not transparent with their pricing. No staff available for contacting on the event day. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Its an automated process. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I posted the review here and Sandra replied to me. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Anyone can write a Trustpilot review. There is non existent customer service department. Regus helps businesses find and create the right workplace for their people. Office staff are always friendly. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. You will regret signing with Regus. PDF REGUS Business Centre Service Agreement - SEC.gov I couldnt see your email address or Regus account reference in your message. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regus helps businesses find and create the right workplace for their people. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Share your photos and videos with others to prove the truth of your words. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. We pay those as well. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. You should receive your refund within 30 days after your agreement end date. Thats no big deal, makes sense. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Ts and Cs apply. Receptionist only can communicate by email, even for the most important things for your business. October 23 evening I called them again, which procedure took my time for 3 hours. They are about people. Need to file a complaint? They signed me up for things that I didn't ask for - didn't realize it in the fine print. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We have a team of specialists available 24/7 to help you find the best solution for your business. Remember me I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Regus keeps its policy for payment from customers, only. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. When could I get my retainer back? its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Manage all of your workspace and business needs. Here are 8 tips for writing great reviews. 25% off. As a matter of policy, BBB does not endorse any product, service or business. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. It goes against our guidelines to offer incentives for reviews. Our invoices are due on the payment date that is displayed on them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. She would do her best to escalate my process by letting them know this terrible status. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I would love the opportunity to help further but havent been able to identify your account. A member of our team will get back to you as soon as we have the details. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. September 14 after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Don't be fooled by that. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. I have been renting an office space at Regus in Kings Hill for over 12m now. Anyone can write a Trustpilot review. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. I would recommend that anyone considering using this company to think again! Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. You should receive your refund within 30 days after your end date. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Such companies should not exist. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Read Customer Service Reviews of www.regus.co.uk - Trustpilot 7. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
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