The departure flight from ******* was delayed due to the storm. Claim your profile to access Trustpilots free business tools and connect with customers. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. ***. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. A place on the excursion I tried to book. Viking already runs a number of river cruises. Our points-obsessed staff uses a plethora of credit cards on a daily basis. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. We have had to cancel our river cruise because of their ludicrous covid policy. Heres what you need to know. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Special Cruise Savings | Viking Ocean Cruises Customers should not be treated this way. Cruises beginning in 2009, this is not the first error and being loyal I was aware that cruise lines' cash flow issues and accepted the voucher. coach. Not impressed and wi never book another trip with this company. The cruise was cancelled due the pandemic ($11,367.50) Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Yazmin Hope and Libby Gallagher 12/21- 12/28/2022 This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. This complaint has been resolved automatically due to user's inactivity. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. My Trip - Updates on Current Sailings - Viking River Cruises We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Call us at 800-454-0927 to speak to a Cruise Concierge today. 1. In this case, you will receive a full refund of your cruise fare. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing Submit a complaint and get your issue resolved. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . TPG values it at $1,600. We accepted and paid an additional insurance premium. Only Viking can make the appropriate reservation. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Viking allows those who book the most expensive rooms to book first. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. The Rhine River in general is not that deep. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Norse Atlantic Airways to Launch NY-Rome Flights. Looks like our September cruise to the Fjords is in the process of being cancelled! "But its clear that river cruising is not going away anytime soon.". Yazmin Hope and Libby Gallagher Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Viking River Cruises Cancellation and Refund Policy You could tear down the house and build a dam there, but that is not what is going to happen.. The cruise lines plan their itineraries to mitigate this risk. #VikingVictims. The trip was more expensive so we paid with our vouchers as well as cash. With many Christmas markets closed, river cruise lines cancel sailings In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Share. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Should your cruise be canceled, the cruise line will also offer compensation. 2023 Trustpilot, Inc. All rights reserved. BBB Business Profiles generally cover a three-year reporting period. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. (I doubt theyll get that right). Check with your cruise line on current cruising conditions and what you can expect from them. January 27, 2018. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Refund or partial credit. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! London was on an older plane with 3 seats on the left and right. 12 reviews. They refuse. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Schreiners advice is simple: Just go. River cruise lines do have contingency plans for dealing with river flow problems. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Posted May 4, 2021. They just decided to keep our hard earning money. If the level is too low, the vessel may run aground or need an alternative docking arrangement. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Part refund, at least 25%. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. About 20 poeple's bag on the flight didn't make it. Thank you. The drought category in England has reached the most severe designation of severe drought. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Booking your first river cruise? Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Our trip was canceled and a voucher was issued. Due to Covid pandemic our cruise got cancelled. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Also lost out on the cruise vouchers. Europe is experiencing unprecedented drought and heat conditions. We will be again canceling our trip. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises The cruise line offered her future cruise vouchers worth 125 percent of her fare. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Enrollment required. Please view our advertising policy page for more information. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. A drinks package at the original cost, when I first tried to book it. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Why all other passages under the same situation had no such problem were not explained by Viking. There are no uniform river flows and water levels are unpredictable. BBB Business Profiles are subject to change at any time. They also issued non refundable vouchers for our port excursions. I thought that Viking was reputable, so I put too much faith in them. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Any comments Viking? This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Coach would have been better. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. 4. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. After contacting viking to inform the situation, Viking booked another flight for us. I hope this is something you can help with. All I got was 'you must pay in full for your trip before booking extras'. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. He will call us immediately - he said. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Improve earnings, maximize rewards and track progress toward dream trips. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. We use dedicated people and clever technology to safeguard our platform. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. If water levels fall, riverboats can have trouble sailing all the way to Budapest. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Viking cancellation policy - Viking Ocean - Cruise Critic Community I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. Find out how we combat fake reviews. over night stay we got back to Cincinnati the next day. Courtesy Sheila Davies. We were treated like animals. As a matter of policy, BBB does not endorse any product, service or business. No one expects to have to cancel a cruise. . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. But it is for us. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. We did not see ANY of Spain. South America & the Chilean Fjords - Viking Cruises Couple fights to get full cash refund on $15K Viking River Cruise A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. They offered us a voucher for 125% or a cash refund. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. This was told to me by two separate employees. However, the same problems do not affect river cruise ships. My bag didn't make it. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. When I called to cancel they said we did not purchase the insurance. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. It will take a lot for us to travel with you again. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Cruise restart dates: when do cruise lines start again? Viking Neptune is a new ship that will join the fleet in 2022. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Viking Ocean Cruises has sailings listed for June, 2021. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Not for the voucher amount. I purchased two of each of the following through ACH: Learn more. Desired outcome: Learn to how to find the cheapest awards. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Language and Region - sales.vikingline.com We will not be booking with Viking again. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. scott@travelcodex.com, For updates: Maximum capacities of 164 passengers and 47 crew. I even requested they review the phone call and they refused. What? This is an awful company to deal with. This was not the case. Media Center - Press Releases - Viking Cruises I appreciate the time. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Viking River Cruises has left an official reply on this complaint. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. In November ******************************************* She had major surgery December 12th. We will not cancel any cruises, said Shreiner. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? Before you decide to. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Any help to resolve this matter will be greatly appreciated. Desired outcome: Global warming is indeed having an effect on European rivers. However, I believe the policy is rather onerous. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Sandi. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. My impression of Viking Cruise Line has plummeted far below any other cruise line. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. By Alyssa Lukpat and Ceylan Yeginsu. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. "We will not cancel any cruises," said Shreiner. Viking Mississippi cancels Oct. 15 cruise due to low river levels If water levels are low, cargo ships cannot carry their normal loads of freight. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Its not an American company so they feel like they can treat Americans any way they want. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Premium Air. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. 2022. You dont cruise in Egypt in June/July because its too hot. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. More details in attachment. The vaccinations mean nothing anyway. Some years, low water levels caused disruptions as early as June and some years as late as October. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Viking has refused. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. That's our policy. This they Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We booked a January 2021 cruise. 2. Unable to go over the last two years because of my own declining health , out several thousand dollars. Part refund, at least 25%. Passes which had been canceled since BA flight had been late. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Italy is in the worst drought in over 70 years. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. We rebooked our trip but Viking canceled it again and another voucher was issued. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. 1. Viking Cruises | Cruise Ship List - Cruises Only Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. (Enrollment required for select benefits.). Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your .
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