Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Since I have two high school girls who are involved in music. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. ", "Outside of my career, my priorities in life are my family and being outdoors. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. I indulge in the things that make me happy on my time off. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. - I'm a recent graduate of San Jose state. We told her we were going to order it and it was supposed to be there that day. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Discuss the ways that you would build strong and healthy relationships if hired. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". We do this by creating interview questions that we think you might be asked. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Find additional company focused interview questions by practicing from one of our industry sets. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I greatly value diversity. Behavioral 2. Health benefits. 91% said yes. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I am always sure that when at home, my family gets my attention first. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. This is a great start! ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). What makes you want to give back to your community? In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. I document all necessary information as soon as possible so that the record is up to date and accurate. Dental benefits. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. You must create your own answers, and be prepared for any interview question in any interview. Text Message Reminder Program Discuss with the interviewer what you would expect for compensation if offered this position. For 180 days, my employees were rewarded for coming to work 10 minutes early. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. They want to know that your passions align well with what Kaiser Permanente is offering. ", "From a young age, I was raised around a farm and animals are a huge part of my life. Written by Ryan Brunner on November 21st, 2021. I believe that, if asked, my colleagues and supervisor would say the same about me. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. When have you had to adapt to change in the workplace? ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Human beings all grow up in different manners and under different philosophies. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. I also keep myself open to my colleagues so that they can know and understand me better as well. My ideal environment is organized, collaborative, positive, energetic, and encouraging. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I was tasked with spearheading a task force. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Kaiser has over 300,000 employees with a large diverse workforce. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Interview Guidelines - Kaiser Permanente Career Planning ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. "I find that with the right company, it's pretty simple to balance life and work. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. That question can start up a great conversation, and you may learn a thing or two as well. The reason was a computer glitz that held the release of his chemotherapy. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? It seems you would be a wonderful teammate to have around. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. We do not claim our questions will be asked in any interview you may have. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. You've chosen a powerful example that can help make you a more memorable candidate. I make sure the on hands are right for the computer to order what's on auto order. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Your response makes it clear that you volunteer in your community in various ways. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. ", "Yes, I handle all of these administrative tasks in my current role. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Great answer! The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Kaiser Permanente Customer Service Specialist Interview Questions I manage this by focusing my energy on productive activities that are good for my work. I returned to the US just last month and had been actively looking for work the past couple of weeks. Nice work! ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. My approach is to be empathetic, soft-spoken, and truthful. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. "I have experience in ordering medical supplies and maintaining inventory. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. These go above and beyond what it means to provide compassionate care. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. It sounds like you have the experience the interviewer would be looking for. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Did you consider how leaving AMA would impact his health and well-being? I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Most interviewers will interpret a cliche response like that as dodging the question. ", "This is a great question. Kaiser Hiring Process: Job Application, Interviews, and Employment Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. ", "Do my job and do it right. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. By seeing and understanding the history, I can help guide a plan moving forward for the team. If you can add in a little bit more about your education, that would round out your answer nicely. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. As well, I am an active participant in my local rotary club. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. My documentation is strong, as well. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. I get along well with others and work well as a team.". Discuss the reasons why will you be great at this job. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. It sounds as though you are highly organized and methodical in your work. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". "I once worked in a very difficult environment and toxicity really started with our leader. Take a few minutes to tell the interviewer a few things about yourself. If possible, avoid extreme responses that include speaking negatively of others or naming people. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. You've answered well by sharing that you face stressful situations head-on. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. This sounds like a very collaborative workplace. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. In a positive tone, discuss how you made the situation work! You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. There is a balance between allowing normal emotion and allowing it to impact your work. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. This is one of the reasons I have applied with Kaiser Permanente. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Kaiser Permanente Consultant Interview Questions | Glassdoor I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. I'm a good listener, and my coworkers and patients like that about me. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. I would also need a technologist to assist me who could adjust to my easy procedural style.". This process helped make our project a success in the end. "I believe I could improve on some technical skills including Excel and Word. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. ", "I'm very interested in clinical research. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. The patient was angry and threatened to leave AMA. Questions and Answers about Kaiser Permanente Interviews As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I grew up in a fairly homogeneous town in Montana. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Wonderful! This shows the interviewer that you've done your research and aren't answering vaguely. By consistently rejuvenating in this way, I can give even more energy when I am at work. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. I love working with like-minded people who set challenging goals for themselves. One is ABC, and the other is XYZ. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Search Jobs - Kaiser Permanente Careers - Oracle Then I organized and effectively communicated this information with my attending. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. This organization includes my scheduling, paperwork, and more. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. The purpose of this page is to help you prepare for your job interview. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Custom Care & Coverage Just For You | Kaiser Permanente What questions did they ask during your interview at Kaiser Permanente This is a personal and caring approach. Tell me about yourself. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Interview Questions Give an example of an improvement project you led I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. I have been responsible for maintaining supplies on the general surgery ward for five years. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Talk about your qualifications and skills that will help you to do this job well. Upon first taking the call, the patient was name calling and yelling. This question is a little tricky because it's unclear. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. 57 questions about Interviews at Kaiser Permanente. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. These relationships are created from the ground up. Are there shared values that you could also mention?
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