2.10 Seller's Confirmation. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? 4.2 Stolen Property. 2.5 Tax on Seller Proceeds. 2.6 Pricing Formats. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This complaint was posted by a verified customer. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. When We receive an offer by bank transfer, We will check to see if the bank account is valid. viagogo - Buy & Sell Concert, Sport & Theater Tickets Piggyback tickets may not be sold in the same listing. How can Viagogo get away with charging such big fees? But is it legal for Viagogo to charge me such extortionate fees? 2.12 Seller Payment. Is this your company? When listing seated tickets, all tickets in the same listing must be consecutive seats. viagogo charge for cancelling sale - kadinlarsokakta.org On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. They STILL are not active. How do I change the email address on my account? If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. When booking on viagogo, even when you select the amount of tickets you want e.g. I entered the incorrect email when registering, how do I change it? I would definitely question it but I think you don't have much of a leg to stand on. 6.7 Third Party Information. To sell tickets, a Seller lists the tickets in the Site database. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. This comment was posted by a verified customer. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Including any such items constitutes a material breach of these terms and conditions. 6.8 All Sales are Final. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. viagogo allows individuals to sell unwanted tickets on its platform. We may also first deduct any amount you owe us from any amount we owe you. 16 interesting facts about mozart; chi st joseph medical records. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Hannah Goodbody. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. When I first saw the tickets on your site the price given for these were30 so 60 for two. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. At no time do We provide the Buyer's payment information to the Seller. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Note that this is separate from any Tax viagogo is required to charge on its fees. Hi i am very annoyed and feel very let down by your team. 6.10 Notices. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. Takes a few years for people to realise they are dodgy. In its FAQ for Can I cancel my sale? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The tickets were listed and sold for $267 in total. 1.4 Modification. viagogo charge for cancelling sale - akersmmm.com I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. I don't know if I need to talk. viagogo charge for cancelling sale. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 6.4 Release. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Rating: File your complaint. 2.15 Claims under the viagogo Guarantee. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" 2.9 Seller's Confirmation Obligation. I haven't received an email confirming my order. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? My event is cancelled or postponed - What do I do? During this time, the Site will be temporarily unavailable. This fee will be deducted from your payment. 2.14 Substituted Seat Locations. and how does an unforeseen circumstance suddenly make you require tickets to a concert? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 5.2 Violations, Termination and Suspension. Additional information can be found in our FAQs and on the ticket details pages. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. so my next question is how are they going to know if the buyer successfully gains entry. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. How does Complain.biz work. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. All sales and bids are final. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. During this time, the Site will be temporarily unavailable. I haven't received an email confirming my order. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. I'm Travelling - where and when will I receive my tickets? 7.5 Miscellaneous. 17th February 2017 - confirmation of ticket purchase How do I unsubscribe from your newsletter? 3.1 Accurate Descriptions. This is so we can promote the sale of tickets and items that You list for sale. 2.4 Listing. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Wendy Martin, I have tried to sell a concert ticket with them. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The event was cancelled for 25/6 due to s terror attack at the Manchester arena. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. To sell tickets, a Seller lists the tickets in the Site database. Please note that service fee amounts may vary by event and are subject to VAT. arizona high school rodeo standings; cryptocurrency tax accountant near me You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. We will also add sales or value added tax on our fees as applicable. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 2.4 Listing. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? viagogo charge for cancelling sale - jjbluesbar.com During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 2.6 Pricing Formats. women's ray ban sunglasses sale; cnut the great cause of death. Editor, Marcus Herbert. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 2.14 Ticket Information. 5.3 Disclosure of Information. ; . Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. Thank you for using viagogo! Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. We will also add VAT on our fees as applicable. You consent to the exclusive personal jurisdiction and venue of Swiss courts. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Viagogo cancelled my sale and wants me to pay a fee I demand to speak to a manger or someone in charge immediately For Customer Service enquiries, please visit our help centre. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 6.6 No Agency. We do not control the information provided by other users which is made available through the Site. The Sellers and the Buyers are hereafter jointly referred to as the Members. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We may investigate complaints and violations of our policies. 6.1 No Warranty. 6.3 Allocation of Risk. I want a refund off $1393.43 you have taken my money! 6.2 Waiver of Consequential Damages; Liability Limit. 5.1 Investigations. viagogo - Buy & Sell Concert, Sport & Theater Tickets You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? montgomery school calendar meny a. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. None of my emails have been responded to. viagogo charge for cancelling sale. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 6.9 Change or Suspension of Site. Ticket listings are a representation of actual seat location. 6.11 Permitted use. viagogo charge for cancelling sale. 2.6 Making an Offer. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may find other users information to be offensive, harmful, inaccurate, or deceptive. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Please remember that you will not be paid for this sale. viagogo charge for cancelling sale - oshawanewhome.ca I want some kind of compensation and the fact you have had my money for months is totally unacceptable. I therefore would like 40 refunded to my account please. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. viagogo charge for cancelling sale - holo3-rv.com I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. 1.1 Introduction. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 2.7 Payment Authorization. viagogo charge for cancelling sale. viagogo charge for cancelling sale. viagogo charge for cancelling sale - kazuyasu.net I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. I have contacted customer service more than a dozen times without specific answers. To register, You must provide your real name, address, phone number, and email address. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.
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